FAQ

Q1: Can you take a commission?

Of course! We can take the commission about cosplay costumes. It often takes 15-20 days to finish, the shipping time at least need 2-4 days. So please place the order at least 3~4 weeks earlier before the cosplay event or the party you plan to go. By the way, we will not accept commission order during Sep - Oct

You can submit your commission request to us via here: http://bit.ly/28OAvfe, or Contact Us directly.

A. What you need to do.
Specify the character name and where it from. Send us some detail pics (include front and back) of the character to my email (ezcosplay@gmail.com). If not detailed, we may are not able to make it. Please make sure the files less than 1MB in size.

B. What we do.
Confirm with our dressmakers whether they can tailoring it. Reply to you with a quote for your commission costume outfit. Send you a link to place order if you want to order with us. We accept Paypal, Credit Card and West Union.


Q2: How to place an order?

It is very simple to purchase your favorite dress online. You can place the order with no registration. But we highly recommend you create a registered account before you place the order. The steps are as follows:

1. If you are brand new to our website, then you need to create an account simply by clicking the button "Log in", then you will skip to the log in page and click the "Create an account"




2. Click your favorite cosplay item page, choose your size or customize, then click "Add to Cart".




3. Click button “Proceed to Checkout” if your order information is correct.


   ps: you also can use the coupon code and get a shipping quote in this page.


4.Please provide your correct shipping address and phone number.


   ps: P.O.Box address can't available for shipping by express.


5. Fill in your information, such as billing, shipping and payment etc. Click “Place Order”, then your order is palced.




6. Finally, skip to Paypal page to finish your payment.






Q3: How to pay my order? 

We accept Paypal and other major credit cards (via checkout), please contact us if you would like to pay in other methods. Signing up for a PayPal account is easy and free, and takes just a few minutes to complete. Once you complete, you can send your payment in minutes. If you would like to pay via credit cards, please view the pictures below for the appropriate procedures. Click "continue checkout" and you will be directed to the next page to fill out your information. You can then use your credit card to pay safely and securely. 

Q4:  Why I need to pay additional custom tax for my items?

On certain circumstances, some country may charge custom taxes for the purchase from other countries. Please kindly note that buyer should be responsible for Custom Tax of his country, thanks for your understanding.