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Call us at (323) 538-0818‬
Look through our FAQs to find the info you need.
Processing/Tailoring Time

Most products in our store are not in stock, which are tailor to order, whether you choose a standard size or give us your custom measurements, the costumes are personally tailored for you from scratch, some of which can be adjusted in style and size. Most of our products are handmade, as we know single-piece production is time-consuming and costly, so which will take a processing/tailoring time (7-35 days or more).

The tailoring time may vary for each individual product, and it depends on the difficulty of the style and the number of orders, so some new and complicated products may take longer. The specifics can consulting customer service before order. And please order ahead if you have a set deadline.

Most costumes/props may take 7-35 days to finish.
Most wigs/shoes may take 5-15 days to finish.
Some products are in stock and can be shipped in 24 hours. Go for it from Ready to Ship category.

Shipping Time
EXPRESS DELIVERY 3-5 days (For urgent needs, advice choose this one)
Delivery Time
Total Delivery Time = Processing Time (7-35 days or more) + Shipping Time (3-16 days)
The products outside of the following two directories are out of stock:
Size & Fit
Different manufacturers use different size charts to construct their costumes.
Our size chart may vary from the standard US size, Euro size, and UK size.
Please refer to our size chart on the individual product page before ordering for a better fit.

We offer personalized or custom, made-to-order items.

You can request a personalized or custom item.

Please provide the product's name or link or the picture.

submit commission inquiry

If your email address does not go through this commission form, please email us directly with the required content in the form, our email: [email protected]

Please note that if the item you inquired does not have a customize size option on the product page, that means we cannot do customized size for this costume.

Find My Order

If you can't find your order, it may cause you did not create an account when placing your order, you are unable to access any information about your order on our website.

If you would like to check the status of your order, please reach out to us via email or message.

We'll be happy to assist you.

And you can use the same email to register an account after you placed the order, your orders will automatically combine in your account.

So you can also log in to check your orders.

Order Status
If you know your order information,
you can track the order status here:
Order Changes
If you want to modify your order information or shipping details, please email our customer service for assistance.
All products ordered from us can be canceled within 24 hours free of charge,
but orders canceled after that are subject to a handling fee equaling 50% of the item price.
We suggest sending order cancellations via email rather than social private chat, thanks for your cooperation.
Return Policy
You can find our return policy here for details:
After-Sale Service
If you have any order issues, please submit a complaint request here: Complaint Form
we created this complaint form in order to resolve customer issues more efficiently.
Support Tickets
Where we are

China Office Address

Ezcosplay Company
Bantian Street Longgang District
Shenzhen, Guangdong, 518000

Hong Kong Branch

ITL Limited
23rd Floor, On Tai Building, 144-148 Des Voeux Road Central, Central

US Office Address

13970 SW 72nd Ave
Portland, OR 97223