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Shipping & Ordering: The Orders may take around one month to finish. If you need in rush, we suggest you can take a replacement one from our Clearance Sale Catalog. Product Inquiry: Send us the related character and series name with your question or submit a commission request for the cosplay item you're looking for. Tips: Sorry that commission is not supported during Halloween Season(Sept-Oct) since it is too busy. Please submit the commission before or after Halloween. Thanks for your support and understanding.
Order Status: Please provide your order number e.g:500098876/900019876.
After-Sales: Please submit a request here, we created this complaint form in order to resolve customer issues more efficiently.
Contact Info: You can directly email usor contact us via Facebook Messenger on the bottom right, or contact us via 0118675582533124( Office hour 9:00-18:00 GMT+8 Monday to Saturday. Close on Sunday)
China Office Address: Ezcosplay Company Bantian Street Longgang District Shenzhen, Guangdong, 518000 China
Hong Kong Branch: ITL Limited 23rd Floor, On Tai Building, 144-148 Des Voeux Road Central, Central Hong Kong((NOT FOR RETURN)