Contact Us

Shipping & Ordering: The Orders may take around one month to finish. If you need in rush, we suggest you can take a replacement one from our Clearance Sale Catalog.

Product Inquiry:
Send us the related character and series name with your question or submit a commission request for the cosplay item you're looking for. Tips: Please submit the commission before the Chinese New Year Holiday. Sorry that commission is not supported during the Chinese New Year Holiday(Jan-Feb) . Thanks for your support and understanding.

Order Status: Please provide your order number e.g:500098876/900019876.

After-Sales: Please submit a request here, we created this complaint form in order to resolve customer issues more efficiently. 

Contact Info: You can directly email us or contact us via Facebook Messenger on the bottom right, or contact us via 0118675582533124( Office hour 9:00-18:00 GMT+8 Monday to Saturday. Close on Sunday)

China Office Address:
Ezcosplay Company
Bantian Street Longgang District
Shenzhen, Guangdong, 518000
China 

Hong Kong Branch:
ITL Limited
23rd Floor, On Tai Building, 144-148 Des Voeux Road Central, Central
Hong Kong((NOT FOR RETURN)